Troubleshooting Tips

Encountering issues can be frustrating, but many common problems have simple solutions. This guide provides troubleshooting tips to help you resolve issues quickly.

Common Issues and Solutions:

1. Login Problems:
   • Incorrect Credentials: Ensure your email and password are correct. Reset your password if needed.
   • Browser Issues: Clear your browser cache and cookies, or try a different browser.
2. Slow Performance:
   • Internet Connection: Check your internet connection and ensure it's stable.
   • Browser Update: Make sure your browser is up to date.
3. File Upload Errors:
   • File Size: Ensure your file meets the size requirements.
   • File Format: Check that the file format is supported.
4. Missing Invoices:
   • Filter Settings: Check your filters in the Invoices tab to ensure you're viewing all invoices.
   • Email Spam Folder: Look for invoice emails in your spam or junk folder.
5. Project Issues:
   • Activity Section: Ensure all team members are added and have the correct permissions.
   • Notifications: Check the Activity section for updates and mentions.

Advanced Troubleshooting:

• Clear Cache: Sometimes, old data can cause issues. Clear your cache and cookies to refresh the application.
• Disable Extensions: Browser extensions can interfere with platform functionality. Try disabling them temporarily.

Contacting Support:

If these tips don't resolve your issue, contact our support team for assistance:

• Live Chat: Use the chat bubble icon in the bottom right corner.
• Phone: Call us at 704-228-2282.
• Email: Reach us at support@availlabs.com.

By following these troubleshooting tips, you can resolve many common issues and ensure a smoother experience with Avail.